SHIPPING POLICY

Last updated: August 27, 2026

1. WHERE WE SHIP

At the moment, Decklook ships to selected countries available during checkout. If your country is available during the checkout process, we can deliver to your address.

2. WHERE YOUR ORDER SHIPS FROM

Orders are dispatched through our network of fulfillment partners and suppliers, depending on product availability and delivery destination.

Because many of our fulfillment locations are located within the European Union, orders shipped within the EU generally move freely across borders without additional customs duties. However, customers remain responsible for any customs duties, import taxes, or fees that may apply under local regulations.

3. SHIPPING OPTIONS

We offer shipping options at checkout based on product availability and destination.

Standard Shipping
Free shipping on eligible orders. Delivery times typically range from 5 to 10 business days.

Express Shipping
Available at checkout for selected destinations. Delivery times typically range from 3 to 7 business days.

Business days are Monday through Friday, excluding public holidays.

4. WHEN YOUR ORDER SHIPS

Delivery times begin from the day your order is dispatched, not from the day the order is placed.

We aim to process orders as quickly as possible. Once your order has been shipped, you will receive a shipping confirmation email.

5. TRACKING

Most orders include tracking information.

After your order has been dispatched, you will receive a shipping confirmation email containing tracking details, allowing you to monitor your shipment during transit.

Tracking availability may vary depending on the shipping carrier and destination.

6. DELAYS

Occasionally, shipping delays may occur due to:

High seasonal demand
Courier disruptions
Customs inspections
Weather conditions
Public holidays
Other circumstances beyond our reasonable control

If we become aware of a significant delay affecting your order, we will do our best to keep you informed.

7. DELIVERY ADDRESS

Please ensure your delivery address is complete and accurate when placing an order.

Decklook is not responsible for delays, delivery failures, or additional shipping costs resulting from incorrect or incomplete address information provided by the customer.

If you notice an error after placing an order, please contact us as soon as possible at info@decklook.com.

8. LOST OR DAMAGED PACKAGES

If your order is lost during transit or arrives damaged, please contact us at info@decklook.com.

To help us investigate, please provide:

Your order number
A description of the issue
Photographs of any damage, if applicable

We will work with the shipping provider to investigate the matter and determine an appropriate resolution.

9. CONTACT

If you have any questions about shipping or an order in progress, please contact us:

Decklook
Email: info@decklook.com

Business Address:
DeJo Verkoop en Dienstverlening
Stasjonswei 10
9147CM Hantum
The Netherlands

KvK Number: 89189892